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Mantis Start in netart.com
  • Disk space 25 GB
  • Handling of requests check
  • Knowledgebase check
  • Reports check
  • Web interface check
  • 24/7 support check
SaaS Mantis

SaaS osTicket Start

Customer service system

15 USD
15 USD
/mo.
Mantis Biznes in netart.com
  • Disk space 50 GB
  • Handling of requests check
  • Knowledgebase check
  • Reports check
  • Web interface check
  • 24/7 support check

SaaS osTicket Business

Customer service system

30 USD
30 USD
/mo.
Mantis Pro in netart.com
  • Disk space 100 GB
  • Handling of requests check
  • Knowledgebase check
  • Reports check
  • Web interface check
  • 24/7 support check

SaaS osTicket Pro

Customer service system

60 USD
60 USD
/mo.

osTicket

osTicket is used to manage the requests (tickets) received by customer service in companies and institutions. It makes it possible to monitor, assign and resolve requests from users. Individual messages can be delegated automatically or manually to specific employees or teams. osTicket makes customer service faster and more convenient. The progress of ticket resolution is monitored through the statuses given to them. This makes it easy to verify assumptions related to the support process.

SaaS-osticket

The osTicket application allows you to archive requests and create a history of interactions with a particular customer. It has an access control option so that employees serving specific areas receive only the information they are entitled to. osTicket can be easily adapted to the individual needs of an organisation. Everything is designed to improve two-way communication between the customer and staff. All you need to work with osTicket is a web browser and access to the Internet.

SaaS-osticket

Using osTicket, reports can be created and SLAs can be tracked, allowing the performance of consultants to be monitored. osTicket also allows you to define rules for sending notifications to employees. They can be notified of new requests or receive, for example, alerts for missed deadlines for previously received messages. Configuration options include, among other things, the ability to define ticket numbering rules and to define company departments, including the default department to which tickets arrive first.

SaaS-osTicket
Full specification available in the desktop version

Full specification

 SaaS osTicket Start SaaS osTicket Business SaaS osTicket Pro

Parameters

Processors

Powerful Intel Xeon processors enable fast SaaS service operations. 		3,7 GHz (turbo 5 GHz) 3,7 GHz (turbo 5 GHz) 3,7 GHz (turbo 5 GHz)

Maximum number of virtual processors (vCPU)

The dedicated part of the physical processor provides the computing power needed to run the SaaS service at the level indicated in the selected offer. 		1 2 4

RAM

The dedicated portion of operational memory allocated to the SaaS service provides the resources needed for its smooth operation. 		4 GB 8 GB 16 GB

NVMe drives

NVMe SSDs provide the high-speed read and write operations necessary for the SaaS service to function properly. The disk space is shared by user data, operating system, configuration files, logs and other files necessary for the service operation. 		25 GB 50 GB 100 GB

Link speeds

The use of broadband, fibre-optic connections and access to multiple carrier traffic exchange points ensures fast data transmission. The maximum bandwidth of the SaaS service is specified in the selected offer. 		50 Mbps 100 Mbps 200 Mbps

Monthly transfer

The transfer specifies the total amount of data sent from and to the Service within a calendar month, measured on the IP layer. 		Unlimited Unlimited Unlimited

High-Availability Cloud Computing

SaaS services run in a high-availability cloud, so they can be migrated between servers without the need to restart them. This makes it possible to guarantee the high SLA and resources on offer. 		TAK TAK TAK

IPv4 address

The SaaS service exclusively receives 1 public IPv4 address to connect to it from the Internet. 		TAK TAK TAK

Virtualisation type

KVM virtualisation ensures that the SaaS service is fully independent of other services running on the same physical server. All processes of the individual SaaS services run independently and use the resources allocated to each service. 		KVM KVM KVM

SLA / Uptime

99,9% 99,9% 99,9%

Backup copy

To protect the data, daily snapshot backups are made and stored for 72 hours. 		TAK TAK TAK

Management

Available versions of the SaaS service

As part of the SaaS service, it is possible to select the preferred version of the software. While using the service, the previously selected version can be changed using the SaaS Panel. 		osTicket 1.18 osTicket 1.18 osTicket 1.18

Service management panel

SaaS service management can be accessed through the SaaS Panel. It allows you to perform SaaS service restart, reinstallation along with software version change, and view SaaS service usage. 		TAK TAK TAK

Paid extras

TAK- available for the selected version
-- not available for the selected version

Reverse DNS for IP address

This service allows you to enter a description for the IP address assigned to your SaaS service. You will be able to replace the standard generated description of the dedicated-aez48.rev.netart.com type with a description of your choice such as myanydomain.com. Setting the description of the dedicated IP address according to the domain name of your choice will increase the reputation of your SaaS service on the Internet. 		TAK TAK TAK
Promotional price list
NAME OF SERVICE
PRICE (USD/mo.)
PRICE (USD/3 mo.)
PRICE (USD/6 mo.)
PRICE (USD/yr)
SaaS osTicket Start
15 USD
15 USD
45 USD
45 USD
90 USD
90 USD
180 USD
180 USD
SaaS osTicket Business
30 USD
30 USD
90 USD
90 USD
180 USD
180 USD
360 USD
360 USD
SaaS osTicket Pro
60 USD
60 USD
180 USD
180 USD
360 USD
360 USD
720 USD
720 USD
Standard price list
NAME OF SERVICE
PRICE (USD/mo.)
PRICE (USD/3 mo.)
PRICE (USD/6 mo.)
PRICE (USD/yr)
SaaS osTicket Start
30 USD
30 USD
90 USD
90 USD
180 USD
180 USD
360 USD
360 USD
SaaS osTicket Business
60 USD
60 USD
180 USD
180 USD
360 USD
360 USD
720 USD
720 USD
SaaS osTicket Pro
120 USD
120 USD
360 USD
360 USD
720 USD
720 USD
1,440 USD
1,440 USD
Additional services
ADDITIONAL SERVICE NAME
PRICE (USD/mo.)
PRICE (USD/3 mo.)
PRICE (USD/6 mo.)
PRICE (USD/yr)
Reverse DNS for IP address
10 USD
10 USD
30 USD
30 USD
60 USD
60 USD
120 USD
120 USD

What you get with osTicket?

  • icon Mobility

    osTicket allows you to manage your company's technical support. A knowledge base enables users to find answers to the most common questions. The combination of all the mechanisms offered by osTicket guarantees efficient handling of requests, providing the highest level of customer service. osTicket can be used regardless of where the people providing the support service are working from. All you need is a web browser and access to the Internet.

  • icon Security

    Access to the osTicket application at netart.com is secured with an SSL certificate from the moment of activation. KVM virtualisation ensures full independence of the service. All processes of the individual SaaS services run independently and use the resources allocated to each of them. In order to protect your data, daily system security copies are made in the form of snapshots.

  • icon Categorisation of service

    The osTicket application allows you to customise the list of information collected to a specific type of issue. Customisation is possible for each type of request. This makes it possible to configure osTicket according to individual needs in your company.

  • icon Prioritisation of activities

    osTicket allows you to prioritise the requests you receive. This enables effective management of response times and rapid resolution of the most urgent queries or customer problems. SLA monitoring can be supported by an automatic notification system for new and overdue requests.

Main features of osTicket

Fast implementation

Activation of osTicket application in netart.com takes place immediately after the payment is settled.

The osTicket software is automatically installed and configured, so it becomes ready to use right away. This makes the process of implementation and implementation of production or use of osTicket efficient and effective.

Ease of use

The launch of the osTicket netart.com application provides a high degree of flexibility and mobility, without the need to invest in creating or expanding your own infrastructure.

Using the intuitive SaaS Panel tool, you can, for example, restart the service, reinstall the software or access statistics at any time.

Low cost

The osTicket application at netart.com is available on a subscription basis. Its cost can be budgeted and the availability of various configuration options allows it to be optimised according to the existing needs.

SaaS osTicket in netart.com is a tool prepared for enterprises and individual users who need a reliable system to handle enquiries from their customers.

High-Availability Cloud Computing

The SaaS osTicket service at netart.com is launched in a high-availability cloud computing environment, so it can be migrated between servers without the need to restart. The availability of resources is ensured by an automatic monitoring system that ensures load balancing across the entire server cluster, while maintaining the continuity of each service.

vps

Fast NVMe SSD drives in RAID 10

netart.com's SaaS osTicket service uses local NVMe SSDs in a RAID 10 configuration. This ensures fast access to data and security of collected information. The high number of available IOPS allows the SaaS osTicket service to be used in production environments requiring higher system resources.

Real-Time anti-DDoS Protection

Each osTicket application is protected against DDoS attacks and other network threats by FortiGate hardware firewalls. The individual security devices operate in a redundant system, filtering traffic in microseconds.

CDN netart.com

The additional netart.com CDN service allows you to use osTicket using any domain owned by the user, with its own SSL certificate. Integration with netart.com CDN allows access to logs including information about connections from the user to CDN nodes and from CDN nodes to osTicket. Detailed statistics of traffic to and from the application, which can be viewed in the Customer Panel in graphical form, is another advantage of integration with the netart.com CDN service. With Content Delivery Network nodes in Poland, Europe, Asia and the Americas, CDN netart.com, accelerates osTicket operation regardless of where its users are currently located.

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osTicket FAQ

  • osTicket is a web-based ticketing system. It is mainly used to answer questions from users or customers. OsTicket allows you to create tickets, assign them to specific agents or teams, and monitor the progress of problem resolution. It supports communication between the support team and users, also allowing the history of interactions to be tracked. The application is ready to use immediately after activation.

  • The osTicket application can easily be customised to meet the diverse needs of an organisation. The service has many features, one of the most important being the ability to create knowledge bases. The customer can easily find information on frequently occurring problems, which will help to reduce the number of requests.

  • Disk space determines the maximum capacity that can be used by SaaS osTicket. This space is shared by user data, the operating system, configuration files, logs and other files necessary for the operation of the service. The appropriate choice of disk space is crucial to ensure proper operation of the service and should be checked regularly using the tools provided.

  • You can order the SaaS osTicket service at www.netart.com by selecting the parameters you are interested in, such as the number of vCPUs, NVMe disk capacity and available bandwidth. After activation, you will receive a message from us with information that will allow you to start using osTicket.

  • The cost of the SaaS osTicket service in netart.com does not depend on the number of users who will be granted access to it by the administrator. You can use the power of your SaaS osTicket service in any way you like and add as many user accounts as it can handle.

  • Yes! All you need to do is integrate your SaaS osTicket service with netart.com CDN. The CDN nodes of netart.com CDN in Poland, Europe, Asia and USA will then store copies of files from your SaaS osTicket service physically closer to the recipients. This will avoid the need to send data directly from the SaaS service, which may be geographically further away than the user who downloads from it.

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