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Disk space 25 GB -
Handling of requests 
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Knowledgebase -
Reports -
Web interface -
24/7 support
SaaS osTicket Start
Customer service system
- Disk space 50 GB
- Handling of requests
- Knowledgebase
- Reports
- Web interface
- 24/7 support
SaaS osTicket Business
Customer service system
- Disk space 100 GB
- Handling of requests
- Knowledgebase
- Reports
- Web interface
- 24/7 support
SaaS osTicket Pro
Customer service system
osTicket
osTicket is used to manage the requests (tickets) received by customer service in companies and institutions. It makes it possible to monitor, assign and resolve requests from users. Individual messages can be delegated automatically or manually to specific employees or teams. osTicket makes customer service faster and more convenient. The progress of ticket resolution is monitored through the statuses given to them. This makes it easy to verify assumptions related to the support process.
The osTicket application allows you to archive requests and create a history of interactions with a particular customer. It has an access control option so that employees serving specific areas receive only the information they are entitled to. osTicket can be easily adapted to the individual needs of an organisation. Everything is designed to improve two-way communication between the customer and staff. All you need to work with osTicket is a web browser and access to the Internet.
Using osTicket, reports can be created and SLAs can be tracked, allowing the performance of consultants to be monitored. osTicket also allows you to define rules for sending notifications to employees. They can be notified of new requests or receive, for example, alerts for missed deadlines for previously received messages. Configuration options include, among other things, the ability to define ticket numbering rules and to define company departments, including the default department to which tickets arrive first.
Full specification | SaaS osTicket Start | SaaS osTicket Business | SaaS osTicket Pro |
Parameters
| Processors Powerful Intel Xeon processors enable fast SaaS service operations. | 3,7 GHz (turbo 5 GHz) | 3,7 GHz (turbo 5 GHz) | 3,7 GHz (turbo 5 GHz) |
| Maximum number of virtual processors (vCPU) The dedicated part of the physical processor provides the computing power needed to run the SaaS service at the level indicated in the selected offer. | 1 | 2 | 4 |
| RAM The dedicated portion of operational memory allocated to the SaaS service provides the resources needed for its smooth operation. | 4 GB | 8 GB | 16 GB |
| NVMe drives NVMe SSDs provide the high-speed read and write operations necessary for the SaaS service to function properly. The disk space is shared by user data, operating system, configuration files, logs and other files necessary for the service operation. | 25 GB | 50 GB | 100 GB |
| Link speeds The use of broadband, fibre-optic connections and access to multiple carrier traffic exchange points ensures fast data transmission. The maximum bandwidth of the SaaS service is specified in the selected offer. | 50 Mbps | 100 Mbps | 200 Mbps |
| Monthly transfer The transfer specifies the total amount of data sent from and to the Service within a calendar month, measured on the IP layer. | Unlimited | Unlimited | Unlimited |
| High-Availability Cloud Computing SaaS services run in a high-availability cloud, so they can be migrated between servers without the need to restart them. This makes it possible to guarantee the high SLA and resources on offer. |  | | |
| IPv4 address The SaaS service exclusively receives 1 public IPv4 address to connect to it from the Internet. | | | |
| Virtualisation type KVM virtualisation ensures that the SaaS service is fully independent of other services running on the same physical server. All processes of the individual SaaS services run independently and use the resources allocated to each service. | KVM | KVM | KVM |
| SLA / Uptime | 99,9% | 99,9% | 99,9% |
| Backup copy To protect the data, daily snapshot backups are made and stored for 72 hours. | | | |
Management
| Available versions of the SaaS service As part of the SaaS service, it is possible to select the preferred version of the software. While using the service, the previously selected version can be changed using the SaaS Panel. | osTicket 1.18 | osTicket 1.18 | osTicket 1.18 |
| Service management panel SaaS service management can be accessed through the SaaS Panel. It allows you to perform SaaS service restart, reinstallation along with software version change, and view SaaS service usage. | | | |
Paid extras
- available for the selected version-- not available for the selected version
| Reverse DNS for IP address This service allows you to enter a description for the IP address assigned to your SaaS service. You will be able to replace the standard generated description of the dedicated-aez48.rev.netart.com type with a description of your choice such as myanydomain.com. Setting the description of the dedicated IP address according to the domain name of your choice will increase the reputation of your SaaS service on the Internet. | | | |
